Assertive communication is straightforward as long as we know a few key distinctions that make all the difference in allowing us to be effective in having our voice heard when it really matters.
In this case study I`ll show you a tricky real life situation and how to deal with by adopting the outlook that makes assertive communication possible…
Needing To Be Assertive
I was talking to a neighbour this morning. Josh is a physical therapist. Last week he took on a new client, a rock star – one of the biggest names of the 1980`s.
Anyway, Josh has not been paid yet and after listening to the story it became clear how he created that result. Yes, he created this problem, it didn’t just happen. And there is a big lesson for all of us in what happened.
1. Be Strong, Be Definite
When Josh scheduled the appointments he was indecisive and vague about the price he was charging for his services. That rock star aura must have confused him! This is how he set up the problem which has now happened.
We all need to be strong and definite when it comes to both personal and business dealings that involve key issues. If you are getting your car fixed you need to be firm and persistent about establishing the price and the work involved BEFORE you hand over the car keys.
Whenever you are vague people will tend to do what they like. You`ll be kept waiting, be ignored and often feel like a second class citizen. Never fail to be definite and firm in expressing what you want and what you expect from others.
2. Be Assertive, Be Gentle
Josh procrastinated and failed to set clear parameters about what work he would do and how much charged and when he expected payment. He was being a nice guy and left all the details take care of themselves.
Unfortunately the details will not take care of themselves! We need to be assertive and take charge when it comes to important matters in our personal and business life. Waiting until later to discuss these issues allows small problems to get out of hand until we…